HR Business Process Outsourcing

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With an increasing number of organisations outsourcing HR-related work, more time can be invested in optimising human capital management. Business Process Outsourcing (BPO) comes with many other advantages such as a significant reduction in organisational and financial costs.

• More breathing space
• Higher return
• Setting expectations
• Setting your goals
• Continuity in specialist HR services

More breathing space

Acerta’s core business is to support you with your HR management needs. You can rely on our HR specialists to look after your HR processes while you focus on what matters most – your people. You may want extra resources for time consuming, recurring processes or for less common tasks which require specialist expertise. For example, the additional administration involved in managing career breaks, educational leave or early retirements can increase the workload of your HR team considerably. Acerta can do much more for your organisation than just helping out with payroll essentials.
Some examples:

• Administration
  managing personnel, salary, training, holiday and employee attendance administration, tracking of travel expenses, fleet planning
• Service desk
  a single point of contact for all your employees’ HR-related questions
• HR management
  management of intake, retention and discharge processes such as manpower planning, recruitment and selection activities, staff development and training policies
• ICT
  carefree online service with Acerta e-Salsa without the technical hassles, so that you concentrate on personnel and HR policies

Higher return

For you as a customer, the strength of BPO is that you benefit from the economies of scale. By outsourcing HR activities to Acerta, we can help reduce the total cost of your personnel department by 50%  without sacrificing flexibility or efficiency. For example, Acerta’s centralised service desk can help answer employee questions during peak periods. Acerta discusses your needs carefully with you and offers customer tailored services.

Setting expectations

Outsourcing is more than optimising processes and increasing automation. By subcontracting HR services, jobs may disappear and positions can be redefined. Is your organisation prepared for these high impact changes? Both line managers and staff members have specific expectations of their HR department. Investing the time to find out what these expectations are and communicating well are crucial to success.

Whether to outsource HR related tasks is not just a matter of costs or short-term benefits. Setting clear-cut goals and working out a personalised, strategic plan for your company is the first step. You then need to extensively discuss the concept of outsourcing with your business managers, employees and other key stakeholders in your company. Knowing your own organisation is the best basis for a successful cooperation with an outsource provider.

Setting your goals

It might be interesting to subcontract a number of related tasks, or to receive support with a single HR activity. At Acerta we tailor our services to your needs. You decide what we should focus on and which services you would like to outsource. We help you prepare for outsourcing by discussing the following items with you step by step:

Define
The starting point is to clearly identify your strategic goals. Do you want to focus on cost optimisation or are you looking for improved and faster processes? By formulating an answer to questions like these, it will be easier to determine which HR activities your company should consider to contract out. Different outsource activities will generate different benefits for your company, so it is important to take the time to do this exercise. Be as specific as possible when setting goals. Vague goals are likely to produce vague results, with projected cost savings not materialising or a service that is not 100% customised to your needs.

Measure and analyse
You choose and define the HR activities that need to be focused on. In a next step, a detailed overview and description of your current HR processes needs to be created. This analysis will highlight potential constraints. Drafts do not suffice. Facts and figures are essential for SLA discussions and to create a validation checklist.

Improve and verify
If you decide to outsource HR services, you can expect measurable improvements in many respects: you will see an increase in knowledge, availability, quality and productivity. That is exactly why you identified measurement and assessment processes in the previous stage. And that is why you count on experienced HR professionals that apply tested methods and continuously update them. This also implies that you may need to rethink your organisation’s current approach and are not afraid of innovation. You remain in the driver’s seat but you rely on your co-pilot’s expertise.

Continuity in specialist HR services

By outsourcing HR activities to a specialist partner, you opt for the certainty and continuity of Acerta’s excellent, multidisciplinary team of HR professionals. Our legal experts keep up-to-date with the latest in Employment Law. Our administrative teams deploy proven and efficient HR applications optimally. Acerta BPO analysts apply tested methods and have access to a wealth of benchmark data. And our ICT professionals are experts in high performance HR applications that match your needs perfectly.

Continuity is crucial to human resources. That is why Acerta HR BPO opts for long-term partnerships.

Tip: Acerta on site

Are you looking for short term support? Or would you like an Acerta professional to work on site to help out with HR administration and pay roll management? For more information, consult the HR flex en Acerta In-house sections in In-company support.

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