Performance Management

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For performance management to be successful, it is essential that managers and employees communicate systematically about expectations, objectives, agreements and achievements. As such, performance management is not a one-way system, but a constructive process to which your staff actively contributes. To give employees every chance to engage in the process, managers and HR experts should create the right context and use instruments that are efficient and straightforward.

Acerta offers information and advice about a result-oriented approach to people management. In a practical training programme, your people managers learn how to put that approach into practice in your organisation.

• A constructive process
• Developing job specification charts
• Conducting performance reviews
• Conducting appraisals
• Structured, self-discovering learning

A constructive process

Acerta has developed a structured approach to performance management. Three activities take centre stage: developing job specification charts and conducting performance reviews and appraisals.

Developing job specification charts

Job specification charts detail which objectives an employee has to attain, which expectations he or she has to meet and which role he or she has within the organisation. To give employees the opportunity to take ownership, the job specification is best kept brief and to the point. The stress should be on the essential aspects of the position, and the expected achievements. Job specification charts are used to:

• Specify objectives and tasks
• Promote self-steering and ownership in employee development
• Provide structure to performance reviews and appraisals

Acerta trains your people managers to select, from a cluster of expectations, objectives and related competences, those focal points that need to be included in the job description chart. We pay considerable attention to the theoretical principles underlying our approach to result-oriented people management. However, the stress is always on applying those principles in practice. During a workshop, your HR representatives and people managers gain useful hands-on experience. They develop a series of job description charts, with the personal help of one of our consultants.

Conducting performance reviews

During a performance review, managers and employees discuss to what extent specific objectives have already been met, what the action points are and how these can be addressed. As the performance review is aimed at engaging employees, it has to be well prepared. The content and structure have to be geared towards motivating employees. To give them the opportunity to work with the insights gained during the review, action points must be translated into concrete agreements, which are subsequently followed up.

Acerta informs your managers and HR representatives about the role performance reviews can play alongside other performance management activities. In a practical workshop, they learn how to prepare and conduct performance reviews, deduce actual action points and ensure that they are followed up.

Conducting appraisals

Acerta offers your HR representatives and people managers insight into the principles of correct and relevant appraisal practices. They learn how to prepare an appraisal and to agree on action points that can be measured afterwards. In addition, specific attention is paid to dealing with employees’ reactions to an appraisal. Here too, Acerta opts for a practical approach. Below, you will find more information about this approach.

Structured, self-discovering learning

Our approach is based on Kolb’s learning cycle. We create recognisable models starting from an analysis of participants’ concrete experiences and questions as well as additional examples, . We then formulate general principles that are subsequently applied in practical assignments. Feedback is based on reinforcing positive elements, to move on to suggestions for further improvement.

Our approach can be described as structured, self-discovering learning. This implies that Acerta’s experts provide the basic information that is required, which gives your HR representatives and people managers the opportunity to gain and reinforce required skills through practical tasks. At the end of the trajectory, they have gained both the skills and knowledge to put successful performance management into practice.

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